Class Policies, Procedures, and FAQs

How soon may I log on after registering for a class?

After I receive notice that you’ve registered for a class, I will send you an email to let you know that I have received your registration and that I am in the process of setting up your account so you can access our course server. I strive to complete registrations within 48 hours (two business days), but this may take longer if a large number of students are enrolled in the session. After your account has been set up, I will send you an email to let you know what your login and password are and how to access my course server. In addition to this information, you’ll receive a file that welcomes you to the class and gives you some tips to help you get started.

When do classes begin?

New sessions start the second Monday of each month.

How long do class sessions last?

Unless otherwise stated in the course description, class sessions last 12 weeks.

What is included in each course?

Most courses have 12 lessons.  Each lesson has a quiz, assignments, and other elements, plus there is a midterm exam and a final exam. The lessons, discussion areas, and class resources are available to students for 12 weeks. If you need more time, however, please let me know!

What is included in the lessons?

Each lesson is composed of the following:

  • Lesson content
  • Printable lesson (PDF)
  • Lesson assignments
  • Lesson quiz
  • Links to additional information or related sites
  • Lesson forum

Will my access to the course be limited to certain hours and days?

After you’ve registered and logged in to the course, you may access it from any computer 24 hours per day, seven days per week for the duration of the course session.

What happens if I can’t complete the course on time?

Depending on your situation, I may be able to extend the time for you to complete the course or, if you encounter circumstances that will make it difficult for you to work on course material, I’ll extend your enrollment so you can complete the course at your convenience.

May I speak directly with the instructor?

Yes.  If you wish to speak to me in person rather than through an email, please send an email to janet.underwood@runbox.com .  We also may be able to set up a chat session.

Are there any writing assignments?

The Writing Great Technical Documents and FrameMaker courses have writing assignments that are evaluated by the instructor.

Is it okay if I use work‐related writing for my assignments?

Certainly, so long as your supervisor approves this use. Gaining permission to use work-related writing for assignments is the responsibility of students. I will be happy to sign a confidentiality or non-disclosure agreement if requested by your company. All submitted documents, work-related or not, are considered to be confidential.

What kinds of comments can I expect in the evaluations of my documents?

Documents submitted for assignments are line edited, (meaning that each line is meticulously reviewed and edited for grammar, punctuation, spelling, clarity, and flow). I point out your strengths as well as your weaknesses and things you may be able to do to make your writing more effective.

What happens if I decide I don’t want to take the class. Can I get a refund?

 I would hate to see you go, but I understand that sometimes, life happens! Requests to drop a class must be made in an email to janet.underwood@runbox.com with the subject line “Class drop.” Since you will have access to the entire course when you enroll, my refunds work like this:

    • If you decide to drop the class within 48 hours (2 days) after logging onto the course server for the first time, you will receive a full refund of the enrollment fee minus $50 for processing your enrollment.
    • If you decide to drop the class within 72 hours (3 days) after logging onto the course server for the first time, you will receive a refund of 75 percent of the enrollment fee minus $50 for processing your enrollment.
    • If you decide to drop the class within 96 hours (4 days) after logging onto the course server for the first time, you will receive a refund of 50 percent of the enrollment fee minus $50 for processing your enrollment.
    • No refunds are given for drops made after 120 hours (5 days) after logging onto the course server for the first time.
    • NOTE: If you must drop the course due to circumstances that prevent you from completing the course in a timely manner, please let me know as soon as possible. I will work with you to extend your access to the course until you can complete it.
    • If you have any questions, please send me an email at janet.underwood@runbox.com .

How to do the writing assignments work?

For the first writing assignment, you will be given a subject to write about. For the second writing assignment, you can write a document on a subject of your choice. You can write an instructional document (such as a user manual), a report, or a proposal.

What format do you require the documents to be in?

Documents should be submitted as Microsoft Word, Adobe FrameMaker (saved as .mif), or Adobe PDF attachments to emails. Do not embed the document in the body of an email.

How is my grade determined?

Grades are determined by scores received for assignments, quizzes, the midterm exam, and the final exam.

Will I receive a certificate for taking this course?

Yes. If you receive high enough scores on the assignments, quizzes, midterm exam, and final exam to pass the course, you will be awarded a certificate indicating your successful completion of the course.

What email address do I submit my work to?

Emails should be sent to janet.underwood@runbox.com

How soon after I submit a document for review should I expect a response?

Typically, we respond within 48 hours to let you know that we’ve received your document and give you an estimate of when we will return your review to you. Sometimes we are able to return your review to you within 48 hours. If you do not hear from us within 48 hours after submission, please submit your document again.

If you have any other questions, please let us know by sending an email to janet.underwood@runbox.com.